Ensuring the adherence to internal rules, processes, and compliance regulations

Participating in initiatives to improve quality assurance practices

Confirm service level and transaction compliance (including service level and complaint).

Compiling detailed information about complaints, unusual, and suspicious transactions.

Report work results and important issues to the manager on time.

Have a minimum of 1 year of relevant work experience

Able to operate Microsoft Office

Have strong analytical and logical abilities.

Have a high sense of persuasive manner.